One inbox for every parent + staff conversation
Unified parent + staff support inbox. Email, WhatsApp, SMS, and live chat funnel into one ticket queue tied to the family record. Built-in knowledge base for parent self-service. Native to the OS — no per-seat helpdesk vendor invoice.
What this app does.
Multi-channel inbox
Email, WhatsApp Business, SMS via Twilio, and live chat all funnel into one ticket queue. Replies route back through the originating channel.
Knowledge base for parent self-service
Searchable KB for tuition, transport, lunch, calendar, dress code, and school events. Parents resolve their own questions before opening a ticket.
Routing, SLAs, and per-team queues
Auto-assign by topic such as Admissions, Billing, IT, or General. Escalate by age. Track time-to-first-response and resolution.
Family-record context on every ticket
Every ticket surfaces the family enrollment status, payment history, transport route, and lunch balance. Staff have full context before the first reply.
Falcon Academy on this app.
Schools use Help Center to retire standalone Zendesk / Freshdesk / Intercom and consolidate the random WhatsApp groups admins are running today into one auditable inbox.
See Help Center in action
30-minute walkthrough — focused on this app if you’d like, or the whole OS.
Get a demo →